Frequently Asked Questions

To reduce shipping waste and keep things eco-friendly, multiple orders placed at the same time (or close together) might be bundled into one larger box. Don’t worry — you’ll still receive everything you ordered, just all in one package!

Our boxes include a mix of:

• ✅ Brand new items

• ♻️ Customer returns (used or opened)

• 🏷️ Clearance stock

Due to the nature of mystery boxes, we do not accept returns unless the box is damaged or there’s a serious issue. If that’s the case, please reach out to us and we’ll make it right.

** We want to make sure every customer feels valued and therefore if you have ANY issues at all please reach out via live chat or email and we will be more than happy to chat

Our current Dispatch times are 4-6 Working Days on standard orders or 5-7 Days on larger orders. This allows a good rotation of stock ensuring each box has a good mixture. Our Primary courier is DPD with an estimated shipping time of 1-2 days

** We will try to get your order dispatched as soon as possible and are working to reduce waiting times

Nope — that’s the whole fun of it! 😄 Every box is randomly packed to keep the surprise real. But we always aim to give you great value with every order.